Thank you so much for shopping with us and supporting our small business. We hope you love all your purchase from us, however, we understand sometimes you need to make a return.
We have a 7 day return policy. Return requests must be received within 7 days from the delivery date.
To be eligible for returns, items must be in the same condition you received and in its original packaging with tags and/or labels still attached. Items should be unused and unwashed, otherwise returns will be rejected. The receipt or proof of purchase is also required. All eligible returns are subject to a non-negotiable 10% restocking fee in addition to initial and return shipping charges.
To initiate a return, contact us at firstname.lastname@example.org to receive a return authorization. Items sent back to us without prior authorization will not be accepted. Please include the order number and the reason for your return request in the email.
If your return request is approved, you'll receive an email with instructions on how and where to send your package. Return shipping charges are the responsibility of the customer. Customers must pack the returnable items securely and use a shipping service with tracking as we are not responsible for any items lost or damaged in transit.
Please note that:
- ALL SALES ITEMS ARE FINAL SALE.
- Purchase at a discount and/or with promotional code are FINAL SALE.
- Vintage, Second Hand Items are FINAL SALE.
- Any items marked as "final sale" or "non-refundable" are FINAL SALE.
- Gift Cards cannot be returned or exchanged.
Due to hygienic purposes, any health and beauty products (lotions, balms, soaps, perfumes, etc.), candles with opened packaging, food and edible products, and face masks (face coverings) are not eligible for return.
We reserve the right to refuse returns or exchanges of items that are not in like-new condition because of misuse or damage caused by a customer.
Refunds / Store Credits
We will notify you via email once we’ve received and inspected your return and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method or receive store credits.
The refund amount will be reduced by a restocking charge equal to 10% of the total purchase price. The outbound and return shipping and delivery charges are non-refundable and will be deducted from the refund or store credits. Tax will be refunded in accordance with applicable law.
Please remember it may take some time for your bank or credit card company to process and post the refund. It may take up to 10 business days for your refund to be posted.
Price Adjustment / Price Match
Unfortunately, we do not offer price adjustment or price match to customers at this time. Please be aware that you can return the item if necessary.
We are a small business which carries limited quantities of items. Therefore, we are unable to reserve items for exchanges at this time. If you would like a different item or size, please return the original item and place another order for the new item.
Damaged Items Upon Arrival / Received Wrong Items
Oh, no! If you received damaged, defective, or wrong items, please contact us immediately at email@example.com so we can make it right. Damaged items or any defects must be reported within 48 hours of the receipt of your order.
Lost / Missing / Stolen Packages
All purchased items are made pursuant to a shipment contract, which means the risk of loss and title for such items pass to you upon our delivery to the carrier. We are not responsible for lost, missing, or stolen packages once orders leave our premises.
Packages marked as delivered according to tracking number are customers' sole responsibility. It is up to the customer to contact and file a claim with the USPS or UPS. Packages lost in transit will need to file a claim with the USPS or UPS. We are not responsible for return shipments that are lost or stolen.
USPS: 1-800-275-8777 | UPS: 1-800-742-5877